Here is my official entry about my success story in using sx mini G class.
My name is Ivan, I am a Filipino working in Dhaka, Bangladesh for more than 10 years.
On July 1 ‘2017, I purchased an sx mini G class in Philippines thru a 3rd party vendor.
I received the device after 3 weeks with a help of a friend who came back to Dhaka from his vacation in Manila.
Bringing in a device here in Bangladesh via courier would cost a lot due to high custom clearing charges so I did not have any choice but to wait.
Upon receipt of the device (Brown Leather, G class), I updated the firmware off the bat and it was working perfectly.
On the same day, after 8 hours, the screen suddenly became pixelated. It wasn’t dropped, hit or anything.
As a new user of sx mini, I felt troubled not knowing what to do. I then sought advice in the facebook group named sx mini brotherhood by Ed Jagla whereas he personally helped & communicated.
After working on few possible solutions, still nothing positive happened.
I then thought of the last resort, to use the warranty.
Next day, I contacted cservice@yihisxmini.com and also tried to call Carrie & Amy Li.
Both these ladies are my guardian angel, they never let me hanging in the dark after providing them the requirements e.g. warranty card, photos (attached), video (big file size), email explanation of the issue.
Amy then evaluated with her team and confirmed after few days that sx mini shall provide a replacement. I felt cloud 9!!!
SX mini have an agent in Bangladesh and fortunately he ordered Kevlar colors which my replacement device (Brown leather) can be sent together in the agent’s shipment.
However, after a week, Amy of sx mini confirmed that their team has overlooked & forgot to include my replacement.
In that very morning, Amy and the rest of sx mini customer service team has taken action to communicate with their agent here in Bangladesh to ask if it is possible for me to collect a piece, which the agent agreed.
Morning of Aug.11 ‘2017, Ivan Poole received the replacement in Navy Kevlar color which exceeded my expectation.
I hope this success story may inspire & influence people how to be patient.
“Patience is not the ability to wait, but to keep the good attitude while waiting”.
Thank you very much SX mini and more power!
Kudos!
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